Virtuoz'Art SASU, processes the data concerning you, and is responsible for the processing of personal data for any data collection concerning you in connection with the services offered by Virtuoz'Art.
Virtuoz'Art collects and processes your data for the following purposes:
First and foremost, they are used for the needs of customer relationship management and to allow us to better interact with you, optimize your user experience or answer to your requests and possible complaints.
These treatments include:
Your data may also be used to carry out commercial prospecting operations, or studies to improve customer knowledge or the proposed service offer.
Your data is thus likely to be used, in respect of the authorizations possibly required that you granted us:
Your data may be used to perform technical operations related to the processing of your personal data for the purposes set out in this document.
This includes :
Your data may also be exchanged between the various entities of the Virtuoz'Art group for the purposes defined below.
The data collected as part of the services offered by Virtuoz'Art may be the subject of a shared treatment, with other data concerning you collected via the services offered by the other entities of Virtuoz'Art or their partners.
These data include:
The recourse to the pooling and the combination of your data pursues definite goals, namely:
Your data may be processed for one or more of the following reasons:
For treatments based on your consent, including commercial prospecting operations related to profiling, we remind you that you can withdraw your consent at any time without jeopardizing the lawfulness of the processing implemented before this revocation. For that, go to your personal space.
The data processed by Virtuoz'Art are derived from:
The data collected is essential to enable Virtuoz'Art, their service providers and / or partners to provide the services offered to enable us to better know you and interact with you, to offer a facilitated relationship, or to contact you or our partners. , content tailored to your profile and interests.
To achieve the purposes described above and within the limits necessary for the pursuit of these purposes, your data may be transmitted to all or some of the following recipients:
Virtuoz'Art has established specific rules regarding the retention period of your personal data.
In any case, these data will only be kept for the duration necessary for the accomplishment of the above-mentioned purposes, plus the legal limitation period.
Thus, primarily, your account data (registration) will be kept for the duration of your membership. They can then be kept and processed for 3 years after the last contact on your behalf, to allow us to send you commercial requests.
The data concerning you may be kept longer, when you placed an order on the site, under specific legal obligations or with regard to the applicable legal limitation periods. For example, the data can be stored during:
The data relating to the names, forenames and addresses of customers suspected of fraud and the cause of unpaid invoices will be recorded in a specific treatment, kept for 36 months, in order to detect new transactions presenting a risk of fraud.
Finally, in case of exercise of their rights by the persons concerned, the data relating to the identity documents can be kept during the applicable statutory limitation periods, ie for a maximum period of 3 years.
Virtuoz'Art takes into account, the nature of the personal data and the risks that the treatments present, to put in place the appropriate technical, physical and organizational measures to preserve the security and the confidentiality of the personal data and to prevent that they are deformed damaged or unauthorized third parties have access to it.
Virtuoz'Art selects subcontractors or service providers who offer guarantees in terms of quality, safety, reliability and resources to ensure the implementation of technical and organizational measures including treatment security. Subcontractors and service providers undertake to respect confidentiality levels at least identical to those of Virtuoz'Art.
When you pay on our site, your payments are secure. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus secure the protection of card and transaction data.
Virtuoz'Art does not collect your payment data. All your bank details are collected only by our payment service provider, which guarantees the security of payments
The different categories of data collected and processed can be transmitted to service providers located in countries outside the European Union, particularly for customer service activities, as part of IT services or the exploitation of data related to social networks.
In accordance with the regulations on the protection of personal data, you have a right to information and a right of access, rectification, erasure (unless they are necessary for the execution of our contract, or that we are required to comply with our legal obligations or to ascertain or exercise our rights) related to the data that concern you, as well as the right to define guidelines regarding the fate of your data after your death. It is specified here that under the right of access, Virtuoz'Art may request the payment of reasonable fees based on the administrative costs for any additional copy of the data to that which will be communicated to you.
You also have a right to obtain the limitation of a treatment and a right to the portability of the data you may have provided, which will apply in certain cases.
In addition, you can ask to exercise your right of opposition for reasons related to your particular situation, a processing of personal data about you when the treatment is based on the legitimate interest of the controller including profiling. In the event of such a right of opposition, Virtuoz'Art will cease treatment except where there are legitimate and compelling reasons for the treatment that prevails over the interests and rights and freedoms of the person concerned or the finding, exercise or defense of a right in court. You may also object to any processing related to the survey (including profiling related to such prospecting), or withdraw your consent at any time, in cases where it has been requested (the withdrawal of your consent will be without affecting the lawfulness of the treatment carried out before withdrawal of consent).
Virtuoz'Art wishes to inform you that the non-information or modification of your data may have consequences in the processing of certain requests as part of the fulfillment of the terms and conditions of the loyalty program and that your requests for the exercise of rights will be retained for tracking purposes.
To exercise your rights, simply write to Virtuoz'Art, Customer Service - 46 Boulevard Fifi Turin - 13010 Marseille CEDEX by indicating your last name, first name, e-mail address and if possible your customer reference.
In accordance with the regulations in force, your application must be signed and accompanied by a photocopy of an identity card bearing your signature and specify the address to which the reply must be sent. An answer will be sent to you as soon as possible.
In the event that we do not manage to answer your requests in a way that satisfies you, you can also file a complaint with a supervisory authority (in France the CNIL 3 Place Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07. Tel: +33 (0) 1 53 73 22 22).
When you visit the site, navigation information can be saved in text files called "cookies", installed on your browser.
Cookies issued by Virtuoz'Art on the site and mobile application allow you, as a user, to benefit optimally and personalized services offered by Virtuoz'Art. Thus, cookies allow us:
The Site may also contain cookies issued by third parties (communication agency, audience measurement company, targeted advertising provider, etc.) allowing these, during the validity period of their cookies:
If your terminal is used by several people and when the same terminal has several navigation software, Virtuoz'Art can not be sure that the services and advertising for the terminal correspond to your own use of this terminal and not that of another user of this terminal.
Sharing with others about using your device and configuring your browser settings for Cookies is your free choice and responsibility.
You can allow or refuse the registration of cookies in your device with the appropriate settings of your Internet browser software. On this point, we invite you to consult the advice on the use of these parameters, depending on the browser used, accessible on the website page of the National Commission for Computing and Freedoms: http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/.
Setting the cookie deposit via the operating system of your smartphone
You have the possibility to control the deposit of cookies on your smartphone in the rules of the operating system.
On iOS: https://support.apple.com/en-us/HT201265
On Android: https://support.google.com/chrome/topic/3434352
The Customer can also connect on platforms, bringing together digital advertising professionals who know the companies listed on these platforms and who offer them the opportunity to refuse or accept cookies that they use to adapt, depending on whether they collect advertising that may be displayed on their browser.
This European platform is a centralized interface that allows the Customer to express his refusal or acceptance of Cookies of a particular professional.
This procedure will not prevent the posting of advertisements on the websites that the Customer visits. It will only block the technologies that allow to adapt advertisements to its centers of interest.
Customer service :
Version updated on July 17, 2018